We would be happy to help you personally. Contact us on 0800 505 20 19 or send us an email at firstname.lastname@example.org.
On this page you will find information on how to use our dispatch system and on the delivery process.
We work with a browser-based platform, which has the advantage that you can load and unload the robots from your computer, tablet, laptop and mobile phone.
You can reach our dispatch system via the web address: https://dispatch.starship.xyz/. (Preferably, call up this page in a Google Chrome browser.) Deliveries can be created very easily here via the user interface. All you need is an account, which we will be happy to create for you before your first application. To make a delivery, select the destination address and enter the recipient’s contact details. Once the delivery has been received, your delivery robot will set off and notify you as soon as it is ready to be loaded.
You do not need to take any further action to receive a delivery. We will notify you as soon as a delivery is received for you and let you know when the delivery will arrive. As soon as the delivery robot has reached its destination, you will be informed by SMS or e-mail and can open the robot.
Yes, every user can view their delivery history in Dispatch. There is also a weekly listing of all deliveries including driving times to the project manager.
When you have entered the recipient’s data, you can save this recipient in your personal phone book on Dispatch under „Create“. This feature makes your daily life easier by not having to enter the same data several times a day. It also makes it less likely that you will make a typo when entering an email address or phone number. If you notice an error in the phone book entry, you can adjust it at any time under „Update“.
Simply send an e-mail to email@example.com with the position, pictures of the loading point and ideally the Google coordinates of the desired loading point.
Here we provide you with our training material. Please note that this information is for internal use only and should be treated with appropriate confidentiality.
Please check that you are using the Google Chrome browser.
Please check that you have entered the correct email and password for your Dispatch account. If you still cannot log in, please press Don’t remember your password? Create a new password. If you still cannot log in, please contact our customer service.