On this page you will find information on how to use our dispatch system and on the delivery process.
We work with a browser-based platform, which has the advantage that you can load and unload the robots from your computer, tablet, laptop and mobile phone.
You can reach our dispatch system via the web address: https://dispatch.starship.xyz/. (Preferably, call up this page in a Google Chrome browser.) Deliveries can be created very easily here via the user interface. All you need is an account, which we will be happy to create for you before your first application. To make a delivery, select the destination address and enter the recipient’s contact details. Once the delivery has been received, your delivery robot will set off and notify you as soon as it is ready to be loaded.
You do not need to take any further action to receive a delivery. We will notify you as soon as a delivery is received for you and let you know when the delivery will arrive. As soon as the delivery robot has reached its destination, you will be informed by SMS or e-mail and can open the robot.
Yes, every user can view their delivery history in Dispatch. There is also a weekly listing of all deliveries including driving times to the project manager.
Simply send an e-mail to email@example.com with the position, pictures of the loading point and ideally the Google coordinates of the desired loading point.
Here we provide you with our training material. Please note that this information is for internal use only and should be treated with appropriate confidentiality.
Please check that you are using the Google Chrome browser.
Among other things, make sure that the Do Not Track function is switched off. You can find this in your browser settings and switch it off if necessary.
If you are using an IOS device to access the Dispatch page, disable cross-site tracking as follows: Settings → safari → Privacy & Security → Prevent Cross-Sit Tracking
Please check that you have entered the correct email and password for your Dispatch account. If you still cannot log in, please press Don’t remember your password? Create a new password. If you still cannot log in, please contact our customer service.
We would also be happy to help you personally. Contact us on 0800 505 20 19 or send us an email at firstname.lastname@example.org.